RETURN POLICY
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@luxuriousoutcomes.com to obtain a Return Merchandise Authorization (RMA) number and receive additional information on next steps.
At Luxurious Outcomes, we recognize that our products come in a wide variety of sizes, weights, and shipping requirements. To provide you with the smoothest return experience possible, we handle returns on a case-by-case basis. This approach allows us to consider the specific details of your order, including product dimensions, weight, and location, to determine the most efficient return method for your unique situation.
Our team is committed to working closely with you to ensure a streamlined process tailored to your needs. Please contact our customer service team to discuss your return, and we’ll guide you through the steps necessary to facilitate the best solution.
After receiving your return and inspecting the condition of your item, we will process your return fifteen (15) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 25%
● All special orders (non-stock items) are non-returnable.
● All returned items are expected to arrive in the same condition as the item was shipped.
● Items will be inspected, and if damage is found, a fee may apply.
● Items should be inspected after being removed from the box, prior to assembly, to ensure no damage transpired during shipping. If an item is damaged, photos of the damage must be submitted via email. Emails can be sent to: info@luxuriousoutcomes.com
● A restocking fee will apply to returned items.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: